Refund Policy

Last Updated: July 2026

At BigImage.in, operated by Webdigitronix Softlabs Pvt. Ltd., we provide cloud-based, AI-driven digital file processing services. Due to the computational resources consumed the moment a job is initiated, our refund policies are strictly defined. By utilizing our platform and payment gateway (Razorpay), you agree to the following terms.

1. Wallet Top-Ups & Prepaid Credits

• Non-Refundable Nature: Funds deposited into the BigImage.in Wallet are considered prepaid utility credits. Once a top-up transaction is successful, the funds are strictly non-refundable to the original payment source (Credit/Debit Card, UPI, Net Banking, etc.).
• Transferability: Wallet credits hold no real-world currency value outside of the BigImage.in ecosystem. They cannot be transferred to other users, withdrawn to a bank account, or exchanged for cash under any circumstances.
• Validity: Wallet credits do not expire as long as your account remains active and is not terminated due to a Terms of Service violation.

2. AI Processing Job Refunds (Auto-Reversals)

We charge your wallet solely for successful computational effort. Refunds for individual processing jobs are handled internally via Wallet Credit reversals:

• System Failures: If an AI processing job fails to complete due to an internal server error, engine timeout, or platform-side infrastructure failure, the exact ledger amount deducted for that specific job will be automatically and instantly credited back to your BigImage.in Wallet.
• Unsupported Files: If our engine begins processing but determines the uploaded file is corrupted, encrypted, or fundamentally incompatible, the job will be aborted and the processing fee will be refunded to your wallet.

3. Non-Refundable Scenarios

BigImage.in will not issue refunds (neither to your wallet nor your bank) under the following conditions:

• Subjective Quality: Artificial Intelligence processing is inherently variable. We do not grant refunds based on subjective dissatisfaction with the final output (e.g., if you feel the background removal missed a minor pixel, or the upscaling does not meet personal artistic expectations), provided the engine executed the requested algorithmic task.
• Failure to Download: As per our Privacy Policy, all output files are permanently deleted 24 hours after completion. No refunds will be provided if you fail to download your processed assets within this timeframe.
• User Error: Uploading the wrong file, selecting the incorrect processing service, or processing a file you did not intend to process does not qualify for a refund.

4. Payment Gateway Failures & Bank Drops

If a transaction fails at the payment gateway level (e.g., the money is debited from your bank account but the BigImage.in Wallet is not credited), this is a "dropped transaction."

• These funds remain with your bank or the payment aggregator (Razorpay) and have not reached our servers.
• Such amounts are automatically reconciled and refunded to your original payment method by your bank within 5 to 7 business days. BigImage.in cannot manually expedite this banking network process.

5. Chargebacks and Disputes

Any unwarranted chargebacks filed against Webdigitronix Softlabs Pvt. Ltd. or Razorpay for services rendered will result in the immediate and permanent suspension of your BigImage.in account, including the forfeiture of any remaining wallet balance. We strongly advise contacting our support team to resolve billing queries before initiating a dispute with your bank.

For billing discrepancies, please reach out to our dedicated financial support team at support@bigimage.in with your registered email and Payment Reference Code.